2008. June 3. archívuma

Fakk mí raning szájdvélyz kedves Epöl!

2008.06.03. 01:38  4 Hozzászólás
Írta Reb, beszéljükmeg.hu, ultrakockulás, zene kategóriában.

Avagy miért jó, ha sablonosan kezelünk mindent a supportnál??

Először a kérdés amit intéztem az iTunes Supporthoz:

Dear iTunes Support,

i have a podcast in the store approved with the right image tag in it (600x600 ".jpg" file)when i subscribe for testing i can't see the artwork anywhere, but it's displayed correctly in the iTunes Store

what should i do with the feed?it's the "Destination Unknown Podcast by Reb"http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=281576788

thanksZsolt


Röviden van egy rendes elfogadott podcastom az iTunes Store-ban amire ha feliratkozom, akkor az iTunes nem mutatja az artworkot, vagyis a képet amit egyébkéntn az iTunes Store remekül mutat. (Ezt mondjuk sztem csak a mac-esek értik, hogy miért probléma meg, hogy miért kell egyáltalán ilyen…..)


Erre jött a válasz:

Dear Zslot,

I understand that you are not able to subscribe testing for the podcast "Destination Unknown Podcast by Reb". I know how eager you must be to start accessing your media. My name is Courtney and I will be glad to help you resolve this issue.

If a podcast doesn't download when you click the Subscribe or Get Episode button in the iTunes Store, the server that hosts that podcast may be down or busy. Try waiting a few hours before updating the podcast.

To update your podcast subscriptions, follow these steps:

1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:

http://www.apple.com/itunes/download

2) Open iTunes.3) Click Podcasts on the left.4) Click the Refresh button in the lower-right corner to update all of your subscriptions.

If this action doesn't resolve your situation, try deleting the podcast and subscribing to it again.

1) Open iTunes.2) Click Podcasts on the left.3) Click once on the podcast that won't play.4) Press your keyboard's Delete key to delete the podcast.5) Click iTunes Store on the left side of iTunes.6) Find the podcast you want to subscribe to.7) Click the Subscribe button.

If you still can't play the podcast after you follow these steps, the podcast will need to be reviewed. To submit a request to have this podcast reviewed by Apple, follow these steps:

1) On the iTunes Store, navigate to the podcast you're experiencing the issue with.2) Click the Report a Concern link in the upper-righter corner of the podcast's page.3) From the drop-down menu, select "Difficulty playing episode".4) Enter your email address and any additional comments you have.5) Click Submit.

Feedback is reviewed carefully and Apple will make sure the right steps are taken.Thank you for being a loyal iTunes Store customer.  If you find yourself with any other questions or concerns about your iTunes Store account, please do not hesitate to reply to this email. I'm here to help!Have a good day!

Sincerely,

CourtneyiTunes Store Customer SupportCustomer First Name : ZsoltCustomer Last Name : Schmidt




Drága Courtney!
Én elhiszem, hogy nem egyszerű a probléma és sokkal egyszerűbb egy sablon szart visszaküldeni, de ha már ahhoz nem értesz amit csinálsz, legalább ezt a szájbavert angol nyelvet értenéd! Azt nem is említem, hogy a nevemet elírta.


Grrrrrrrrrrr